Writing Boots

On communication, professional and otherwise.

The painful intimacy of saying, ‘You’re welcome’

06.11.2009 by David Murray // 22 Comments

My language-sensitive friend Suzanne Ecklund e-mailed me the other day, hoping e-loud that I would share her consternation at the reluctance of the "under-40 crowd" to say, "You're welcome."

Instead, it's "no problem."

I have feelings about this, but they're not as much outrage as perplexed sadness.

I think this discomfort with the traditional thank you/you're welcome transaction betrays confusion about who we are, what we deserve to get from one another and what we are responsible to give.

In the dark about all of that, and thus afraid to owe or to be owed, we try to turn every interaction into a neutral trade. Every transaction is a "win-win," every teacher learns just as much from the students, and every kindness wasn't a kindness at all. It was, instead, "no problem." (Or, as a sweet-voiced Australian hotelier once said in words poetic to these ears of mine, "Not a worry, mistah Murray.")

I'd like to declare myself above this syndrome, but hell, I haven't been 40 for long and just today I ran a piece of equipment across town for someone who needed it. When he thanked me I said, "Oh, no worries. It was actually a nice motorcycle ride over here."

That was true.

But it was also true that he had apologetically asked a favor and had thanked me for doing it, and it was my social duty to say, before "no worries" and the gracious motorcycle anecdote, "You're welcome."

Why are we afraid of such modest intimacy? And why are the younger of us more afraid than the older?

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Social media civil rights: speakers deserve better than being “live tweeted”

06.10.2009 by David Murray // 10 Comments

The last line of yesterday's Twitter poem was a complaint that the association's "social media creds" were tarnished because "Angela Sinickas prohibits tweating during her session."

After I stopped chearing, I e-mailed Angela to get the background. She came back:

I asked people not to tweet DURING my session, but encouraged them to do so during the break and afterward. You've heard me speak. I warned them that they will hear so much information, in such a short time, that while tweeting they will:

—Miss something important

—Distract their neighbors and make them miss something important
 
—not to mention being distracting and disrespectful to the speaker.
 
I don't see why people can't just take notes during the session as usual, and then tweet any interesting cool notes immediately after. Is there some contest to be the first to say "Angela Sinickas says you CAN measure communication's ROI"?

If there was a civil rights movement just for speakers that fought to make it illegal to tweet during sessions, I would march in it.

The speaker has learned about the audience, prepared and rehearsed a lecture, traveled to the event and summoned the fortitude to stand before his or her colleagues and present his or her ideas for evaluation.

Do we or do we not owe it to the speaker to sit still for the course of the talk and take the speech in in all its context before sending our glib little 140-character evaluations and raccoon insights out into the world?

I think civilized people will agree that we do. As for the rest of you: Tweet this.

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IABC conference coverage

06.09.2009 by David Murray // 8 Comments

The International Association of Business Communicators is holding its annual International Conference this week, and I'm sorry not to be there to this year to cheer, jeer, leer, loathe and fear.

But an hour spent gaping at the conference Twitter stream felt so amazingly like being there that I was inspired to turn some key tweets into a poem, to take you there with me.

Ode to the 2009 IABC International Conference

Overheard from Lyndon Cao's session on China: "White cat, black cat — whichever catches the mouse is the good cat."

make predictions that come true! You might be wrong 50% of the time but you will be right 50% of the time!!

BJ Fogg's session is fantastic — and his dog, Millie, and monkey, Bongo, are adorable.

One more fashion note shout-out to @JamaalOmar for the yellow tie/purple sweater combo.

How to get a seat at the table—you're the person who says "what's next"

How do I get a seat at the table—be prepared to make suggestions to move the process forward.

How do I get a seat at the table—management doesn't want cowards at the table!

How do I get a seat at the table—management is done in real time—decisions are made in real time – advice needed On the Spot!

How do I get a seat at the table—if all problems are manageent problems – then all problems are leadership problems

How to get a seat at the table – #iabc09 – negativity is not strategic

How do I get a seat at the table— if all you have offer at table is comm, you won't get traction at the table

Communicators shouldn't want a seat at the table, they should want to set the table.

when it comes to the getting to the table – you are the table!!

seems unanimous [COO] Brian Dunn and Best Buy Comms team rock stars in industry.

Who doesn't want to work for Best Buy now? Their leadership rox!

Best Buy comm team is 70 people strong

After two general sessions I now want to work for Cisco & Best Buy!

best buy writes fake stories for employee news site for fun

Why don't hotels – especially downtown SF luxury hotels – just do all-over free wifi? It's 2009 people, connect me!

people walking out of session while gen y speaker talking…

listen to employees: if u engage ur resources, then u will have better resources 2 engage

Global Comm session at IABC conf. Authenticity rules

Is it just me or does all this talk about being authentic seem inauthentic?

Mixed message: Angela Sinickas prohibits tweating during her session. A blow to #iabc09 social media creds

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