Writing Boots

On communication, professional and otherwise.

Will any of the following things ever happen again?

03.27.2009 by David Murray // 8 Comments

1. Laurie Meyer worked in communications in for Walgreens for 28 years, rising from Walgreen World editor to VP.

2. When she retired last month, her overworked staff found time to put out an eight-page, four-color special issue of Walgreen World: "Our Chief Storyteller Retires."

3. In a world of cheap LinkedIn remmendations, Laurie was lauded by 16 former colleagues, ex-CEOs, communication industry observers and longtime vendors.

The other day at lunch I told Laurie that I cried when I left Ragan Communications last year.

Most people laugh when I say that. Meyer nodded and told her own story about how utterly soul-connected one's relationship with one's employer could be.

And, in the minds of Laurie Meyer and me, should be.

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Problems for sale

03.26.2009 by David Murray // 23 Comments

My friends and close readers know my car is a Scout—a 1964 International Harvester—and my daughter, by a coincidence that arouses suspicion in the suspicious, is also named Scout. (She's a 2003.)

I've decided to sell the truck after nine years of pure joy and mostly reliable utility as the service vehicle for Murray's Freelance Writing. I'm also selling my other "mostly reliable" car, a 1992 Volvo.

Why?

Several years ago I took a teenage protege of my inner-city art-teacher wife for a ride in the smelly old Scout. I was introducing Bryant to golf, and Bryant was introducing local golfers to hip-hop golf togs.

"Dave, can I ask you a question?" Bryant asked politely as the car coughed and wheezed down Division Street. "Why do you drive a car like this?"

"Well, Bryant, I just think it's fun to drive—you know, kind of an adventure every day."

He hesitated, and then said with a quiet smile, "You know, sometimes I think white people just don't have enough problems."

Well these days, white people have enough problems.

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‘Upward communication’—via The New York Times

03.25.2009 by David Murray // Leave a Comment

Updating categories for the second annual E2E Communication Awards (enter now, deadline May 22), I was corresponding with the founder of Communitelligence.com, old communication hand John Gerstner.

He suggested we strike "upward communication" off the category list, because no one would know what it means anymore. With great reluctance, I agreed with him. This term's currency up until about a decade ago demanded an answer from organizations to the question: So what apparatus do you have in place to deliver employees' ideas and opinions to management?

But just because communicators stopped using the term—and stopped ensuring that employees had an official vehicle by which to communicate "upward," to management—doesn't mean employees stopped having pungent opinions.

This devastatingly well-written e-mail to AIG's CEO appeared in today's New York Times.

Might these ideas have been vented earlier and more quietly if AIG had a communicator who knew what "upward communication" meant? We'll never know.

Postscript: Upward communication is the subject of my personal all-time favorite Onion headline:

"Best Buy's Employee Suggestion Box Brimming With Urine."

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