Called Chase bank one morning last week because the website wouldn’t let me pay off our corporate credit card balance.
Tried it one more time, just as the customer service rep, Michael, came on the line to ask how he could help me.
“Actually, I’m good,” I explained, “the site just let me pay off my card!”
“You’ve made me happiest man in the world,” Michael said. “That site has been down for three hours.”
“I’m glad to be of service,” I said. “Michael, is there anything else I can help you with?”
“I don’t think so,” Michael said.
“Well, thanks for your business,” I said, “and have a nice day.”