Writing Boots

On communication, professional and otherwise.

Dispatch from the ‘brick world’

06.12.2009 by David Murray // 14 Comments

Apropos of the talk this week about Twitter (can you believe these bastards are still in business after the barrage they've gotten here?)*:

Does anybody remember a fleeting term used by the first generation of Internet smart-alecks, around 1995? The "brick world," they called everything except the Internet.

Well, sometimes I surf the Internet looking for the brick world. And other times I surf the brick world looking for the Internet. And I'm here to tell you they're still two different places.

For instance, you can Twitter until you're light blue in the face and you won't find the sort of thing I found the other morning at a suburban restaurant while waiting for my motorcycle to be repaired:

A table of three fat old jagoffs eating breakfast in preparation for a day's work. One complained that he lost $100 in a poker game last night. Another flirted raunchily with the good-natured young waitress. All of them worked the crossword puzzle together, sharpening their minds for the job ahead: picking up a piano in Calumet City and moving it to Elmhurst.

The Internet for climate—the brick world for company!

* Commenting in response to my IABC poem from earlier this week, Boots reader Chuck B. wrote what I believe is the best sentence that has ever appeared on this blog: "Twitter makes me want to be a plumber."

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The painful intimacy of saying, ‘You’re welcome’

06.11.2009 by David Murray // 22 Comments

My language-sensitive friend Suzanne Ecklund e-mailed me the other day, hoping e-loud that I would share her consternation at the reluctance of the "under-40 crowd" to say, "You're welcome."

Instead, it's "no problem."

I have feelings about this, but they're not as much outrage as perplexed sadness.

I think this discomfort with the traditional thank you/you're welcome transaction betrays confusion about who we are, what we deserve to get from one another and what we are responsible to give.

In the dark about all of that, and thus afraid to owe or to be owed, we try to turn every interaction into a neutral trade. Every transaction is a "win-win," every teacher learns just as much from the students, and every kindness wasn't a kindness at all. It was, instead, "no problem." (Or, as a sweet-voiced Australian hotelier once said in words poetic to these ears of mine, "Not a worry, mistah Murray.")

I'd like to declare myself above this syndrome, but hell, I haven't been 40 for long and just today I ran a piece of equipment across town for someone who needed it. When he thanked me I said, "Oh, no worries. It was actually a nice motorcycle ride over here."

That was true.

But it was also true that he had apologetically asked a favor and had thanked me for doing it, and it was my social duty to say, before "no worries" and the gracious motorcycle anecdote, "You're welcome."

Why are we afraid of such modest intimacy? And why are the younger of us more afraid than the older?

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Social media civil rights: speakers deserve better than being “live tweeted”

06.10.2009 by David Murray // 10 Comments

The last line of yesterday's Twitter poem was a complaint that the association's "social media creds" were tarnished because "Angela Sinickas prohibits tweating during her session."

After I stopped chearing, I e-mailed Angela to get the background. She came back:

I asked people not to tweet DURING my session, but encouraged them to do so during the break and afterward. You've heard me speak. I warned them that they will hear so much information, in such a short time, that while tweeting they will:

—Miss something important

—Distract their neighbors and make them miss something important
 
—not to mention being distracting and disrespectful to the speaker.
 
I don't see why people can't just take notes during the session as usual, and then tweet any interesting cool notes immediately after. Is there some contest to be the first to say "Angela Sinickas says you CAN measure communication's ROI"?

If there was a civil rights movement just for speakers that fought to make it illegal to tweet during sessions, I would march in it.

The speaker has learned about the audience, prepared and rehearsed a lecture, traveled to the event and summoned the fortitude to stand before his or her colleagues and present his or her ideas for evaluation.

Do we or do we not owe it to the speaker to sit still for the course of the talk and take the speech in in all its context before sending our glib little 140-character evaluations and raccoon insights out into the world?

I think civilized people will agree that we do. As for the rest of you: Tweet this.

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