Writing Boots

On communication, professional and otherwise.

Cable, please

05.12.2009 by David Murray // Leave a Comment

The fellow seems to have had a spot of trouble with his cable television service, and then some difficulty getting through to the service people. (Don't open at work.)

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The most productive sentence you’ll read today

05.12.2009 by David Murray // Leave a Comment

This sentence, found on the Catholic Culture website today, is loaded for bear, is it not?

Archbishop Rembert Weakland, whose 25-year tenure as archbishop of Milwaukee ended with the revelation that he had used $450,000 in archdiocesan funds to settle a man’s sexual assault claim, said that his forthcoming memoir will describe how his homosexuality “came to life in my own self, how I suppressed it, how it resurrected again.”

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Great ideas! For non-monetary employee recognition!

05.12.2009 by David Murray // 27 Comments

Last week at Hewlett-Packard, a managers-only e-mail went out—the kind of memo that always baffles me.

"Tips for virtual recognition and celebration," the memo offers. A real problem, especially for a company like H-P, with many remote employees and contractors. The memo's introduction describes the problem well:

When you can walk down the hall and see how things are going, it’s easier to notice accomplishments, say “thank you,” and celebrate success. Getting to know people happens naturally. Showing appreciation, building relationships and celebrating with employees who work remotely can be done successfully, too. It just looks a little different, takes a bit more preparation. Effective remote non-monetary recognition starts with effective remote leadership.

All right H-P HR, fire away with your ideas for non-monetary recognition:

• Devote more time to relationship building. Ask more questions, listen more, understand more about their site and region.

• When you call to recognize an employee’s accomplishment, do so during the workday in their time zone.

• Find ways to “shake hands” virtually—use more words of praise than you might in person. Use your voice to “smile,” laugh to show you are smiling.

So far so good, as are some more ideas for warming up remote team meetings and using technology to bring far-flung workers closer.

But then the directive inevitably commands managers to "have fun" with their remote employees. Here's how:

• Hold virtual celebrations—play games via virtual classroom, ask people to join the virtual meeting in a conference room or other space where they can play music or cheer aloud. Some of these ideas may take a bit of planning—but they work!

• Party a la PowerPoint—ask each person to create one party scene slide. Include pictures, music, animation, sound effects. Consolidate the slides and share a virtual celebration. Great for celebrating milestones.

• Ask team members to share a photo of themselves, apply some image editing and voila! You create a virtual team photo to send to all!

Help me understand: How do grown people give such advice to other grown people? And how do the receivers of such advice, who presumably have enough reliable horse sense to be entrusted with management roles, actually inflict these ideas upon their charges? (And you know they do!) And how do the victims—and I've been floored again and again by employees' willingness to submit unblinkingly to the most humiliating team-building exercises—come away from their corporate days with enough dignity required to go home and look their children in the eye?

My questions aren't rhetorical.

I mean it: How?

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