I now have a full resource to use on this ticket and will have it closed out by the end of the day. I do apologize for the delay in resolving this, but as you know we are pretty strapped for resources for the time being. I am working with one of our resources right now to catch him up on the status of the ticket ….
Some advance career advice: If you ever catch wind of anyone, anywhere, referring to you as a "resource," it means your professional life is on the wrong course. Quit the job immediately and, if you have to, move back in with your parents.
Your Father (Your Source)