Writing Boots

On communication, professional and otherwise.

Two surefire ways to become a communication conference keynoter

06.18.2009 by David Murray // 7 Comments

You can either come up with a big idea that’s truly going to help communication practitioners be more effective, or you can use the formula that most communication keynoters use.

What’s the formula? First, take the best dozen anecdotes from your spotty career and dress them up to sound heroic. Then, repeat them in Toastmaster’s talks and chapter events until you actually believe, for instance, that you once walked into the CEO’s office and asked him whether he did or didn’t want you to tell him when he was full of b.s.

Now, plug those well-honed yarns into the Communication Keynote for Dummies Formula®, which involves saying two things realquickbacktoback: an insult, and a lie.

1. The insult: That members of the audience are worthless drudges doing meaningless work. For instance, you might tell them that the “formal communication” that they’re responsible to produce represents less than 10% of the information employees take in. This will have a powerful effect on an audience of sincere communicators who already doubt their effectiveness; now to their doubt you have added shame, and you have them right where you want them.

2. The lie: The drudges can become heroes, if only they will use their copious discretionary time and their unlimited power to transform the entire organization to conform to their superior instincts as communicators. For instance, one might tell an audience of communication managers that, in addition to juggling all their campaigns, events, vehicles and departmental issues, they ought to venture forth and change HR policies and procedures to eliminate the thousands of credibility-killing daily "say-do" gaps. And when they’re through with that, they ought to go knock some supervisors’ heads together until those unwashed bastards get on message too.

I know what you’re thinking: The audience won’t appreciate being insulted and will object to being lied to. Au contraire, some of them will love it! (Many grown-ups are looking for father- and mother-figures, and the more smug you are, the more comforted they will be by your authority.)

Others may respond less enthusiastically to your attack, but they won’t have the courage either to claim they don’t see themselves as Bartleby the Scrivener, or to admit it’s not their purview to close the organization’s “walk-talk disconnects.”

This leaves only a handful of punch-bowl turds to ever-so-politely suggest during the Q&A that you are a phony. Since you already know this—after all, as a consultant you’ll take any nickel anyone pays you, and you get most of those nickels in exchange for doing the tactical 10% that you deride—you accept it with a shrug and a smile and the hint of a wink and you say, “We have a difference of opinion.”

It’s that simple! Oh, sure, there are advanced techniques. I could describe the Keynote Cadence, teach you how to remind the audience of what losers they are by sprinkling in context-free anecdotes about great companies in utterly different industries, arm you with rhetorical canards like, “now, I know I’m going to be very unpopular when I say this” and show you how to introduce a communication “model” that’s at once simple enough to explain in on one PowerPoint slide but complex enough to require months and many thousands of dollars to understand fully and implement in your organization.

But basically, anybody can follow the CKDF®, which works today every bit as well as it ever did.

The question is, do these talks do anybody any good? They sure do! They get you in front of some hundreds of eager, ambitious communicators every year, talking to them like the voice of God. That leads to clients and clients pay you money and money pays the bills and when the bills get paid everyone’s happy.

Except for your audiences, who trudge away with less than the nothing they brought to your talk.

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The latest asinine idea for organizing blogolism

06.16.2009 by David Murray // 16 Comments

Huffington Post Chicago blogger Mike Doyle goes to desperate journalism conferences and sneers at all the flaccid ideas put forth. Which would be fine, if he didn't feel the constructive need to offer any half-baked ideas of his own. But he does.

here's what I think this town needs: a blogosphere roundtable: We local bloggers ought to get together for a strategy charrette
one weekend afternoon in a modestly-sized group in a shabby conference
hall surrounded by pizza, beer and a phalanx of flip charts and have a
frank discussion amongst ourselves about where we want our sites to go,
how we're trying to get there—and most importantly, how we can work
cooperatively to make sustainability happen. Then we should take we we've learned from each other, package it into a
manifesto and vet it at a community-wide conference. Now that would be
a conference I'd want to attend.

Let's count the silly assumptions, Mike:

• We disparate, self-interested pricks and prickettes won't "get together," for "strategy sharrettes."

• Even if we did: We don't like flip charts, especially when they're organized in a phalanx.

• The last thing we're going to do is have frank discussions with each other about where we want our sites to go. Why? Because whenever we're with other bloggers, we devote all our energies to trying to convince them our site is the bee's knees, and that they should be so lucky to get where we've got.

• A communitywide conference devoted to vetting a bloggers' manifesto on sustainability? That's where you want to go? Come on, Mike, it's summertime. Get a sense of humor. A return to common sense is sure to follow.

What's my idea to solving the crisis in journalism? I'm waiting for a vulgar Ted Turner type to swoop in, this decade or next, and show us all how to make money again. Maybe that's dumb, but it's three times as likely as your bloggers' pizza party—and in the meantime, summers off!

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Twitter destroys innocent man’s Sunday

06.15.2009 by David Murray // 2 Comments

I've known Sean Williams for about a decade. He is a straight-laced corporate communicator from Cleveland. He has worked for Goodyear and National City Bank, and is now starting his own consultancy.

He's a fine writer, he understands communication theory, he believes in measuring outcomes, and somehow he also has a sense of humor.

In short, he's true blue and blue chip.

And this morning, he is a victim—a decidedly innocent victim of a vicious and utterly unfair attack, by none other than PR villain Amanda Chapel.

You'll read Williams' account if you give a rat's ass about Twitter and the dangers of the anonymity the Internet affords would-be character assassins, or wonder how you'd behave if you felt, as Williams told me this morning, "the sense of helplessness" that comes from "sticking your toe into the waters of social media and getting a bite out of your leg."

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