Writing Boots

On communication, professional and otherwise.

Archives for April 2022

Communication Tip: Yes, we are all the same. But not at the same time, in the same place, in the same way.

04.21.2022 by David Murray // Leave a Comment

The secret to being a writer is to assume at bottom that everything that’s inside you is also, in some form, inside everybody else.

But the secret to being a person is realizing that not everybody feels exactly the way you happen to, at the exact time you happen to be feeling it.

The worst daily oppressors in our lives are the folks who show up in a manic mood and expect everyone to meet it. Or in a grouchy mood, expecting everyone else to stick their own manic moods where the sun don’t shine.

I think that’s one reason I get along so well, on the regular, with Benjamine Knight Barger, the chief operating officer of Pro Rhetoric, LLC, or as she’s known around here, “My Professional Ride-or-Die.”

CAPTION: Once again, Benjamine and I both strain mightily to ascertain what it is I am talking about.

Not only are Benjamine and I very different people—we’re pretty much The Odd Couple—we don’t even share time, or space in common.

She’s on Mountain Time in a place with no Daylight Savings, so half the year it’s one hour earlier in her native Phoenix; and this half of the year, it’s two hours earlier. I also get up earlier, so that I’m working most mornings for three and a half hours before she enters her cockpit. And she’s working well after it’s Miller Time in Chicago.

Meanwhile, there are about four exciting days per year when one of us isn’t suffering some kind of apocalyptic weather misery that the other can only begin to fathom. Benjamine will never know what it is to shovel a foot of snow the moment a fella wakes up in the morning. And I have been in Phoenix in the summer, when it’s 10 degrees hotter at the airport because the concrete radiates heat. I would sooner live on Mercury, which doesn’t have haboobs.

We share a lot, Benjamine and I: A social mission and a business sensibility. Lore from our long professional adventure. Hundreds, by now, of common acquaintances. And almost a decade of the kind of friendship that can only be forged in daily toil—alternating annoyance and forgiveness, defeat and victory, worry and relief, tension and release. And permanent respect.

But it’s equally good that our differing daily circumstances and surroundings—and we haven’t even gotten into the profound cultural differences between Chicago and Phoenix—remind us that we can’t assume we know what’s going on in the other person’s head.

Because we don’t even know what’s going on in the other person’s front yard.

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Where do you stand, on Murray’s hierarchy of professional needs?

04.20.2022 by David Murray // Leave a Comment

Occasionally, I’ll be tripping through the Writing Boots archives looking for one thing, and I’ll find something else that deserves to be reprised, maybe. Like this piece, from March, 2010. —DM

***

Kent State PR professor Bill Sledzik has started a yak on the subject of professional “passion” on his good blog, Tough Sledding.

Here’s what I think about professional passion: Passion is a strong word, best reserved for human love and other obsessions over which we are powerless and which we would do without a paycheck.

If you say you’re “passionate about strategic planning” or “passionate about branding,” then what do you say to your lover, in the dark?

“I made a philosophical connection to the public relations discipline,” Sledzik claims in his post. That’s more than a lot of people manage to achieve on the Mondays, Tuesdays, Wednesdays, Thursdays and Fridays of their lives.

But there’s more to it than that. There’s Murray’s Hierarchy of Professional Needs:

  1. The work is not disagreeable. Even when I’m writing a brochure for my buddy’s environmental consulting firm, I’m working with words. This works for me, and it means I never sit down at the desk wondering how I’m going to drag myself through the day. I know that once I get writing, the time will go by quickly, and pleasantly enough.
  2. Usually, the work is a challenge you feel like facing. Americans are programmed to say we’re always up for a challenge, but obviously, we only want certain kinds of challenges, at convenient times. (For instance, we don’t want to be challenged, this morning, to figure out why our car won’t start; and 10 times out of 10, the words “challenging boss” are a euphemism for “nightmare.”) But when you can set ’em up and knock ’em down with sustainable effort and repeated satisfaction, that’s the second step on the long road to professional passion.
  3. Only you could do the work the way you do it. You’ve made this work your own to the point that ready-made procedures and other people’s templates just don’t cut it for you. At some point, without thinking about it, you stopped imitating and began innovating, in function and form both. You “found your voice.”
  4. The work, and the way you do it, feels utterly connected to who you are—and who your parents were, and probably who their parents were, too. I still wouldn’t call this “passion,” because there is no chance for orgasm. But I would also say that “fulfilling” is too tame a term for this feeling, whether it lasts for a fleeting moment, throughout a precious project or over a miraculous year or two.

I’ve been lucky enough to spend most of the days of my work life on those first three steps, and though you’ll never catch me saying I’m “passionate” about my work, I’ve also been also fortunate to reach number four on several unforgettable occasions in my life, which I catalog and file in a searchable index in my head, in the cramped “Gratitude” section. (The latest entry: Standing with tears in my eyes before a group of speechwriters with tears in their eyes, put there by speeches that I chose, because I know communication and feelings and how they work together, because my mom and dad taught me.)

But every day can’t be Christmas.

On a typical Tuesday, where do you stand on Murray’s Hierarchy of Professional Needs? Or do you have a Hierarchy of your own? (You’re not obliged to answer, but you do need to know.)

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A decent thank-you note: When it’s the most you can offer, it’s the least you can do

04.19.2022 by David Murray // 3 Comments

It’s a strange vocation, I guess:

I’m a writer who spends much of my professional life convincing writers to teach at professional development events for other writers.

In exchange for their generosity, my guest teachers get a day at a conference instead of at work, plus some useful exposure to potential clients or employers—and usually a gratifying chance to teach all their hard-learned lessons to people who can use their wisdom, and who are excited to be in their presence. Once at my conference, a former political speechwriter stood talking to participants for two hours after her session ended. I asked her why she didn’t go home. “As long as I’m here, I’m an important speechwriter,” she explained. “As soon as I go home, I’m nobody again.”

So these arrangements usually seem like a fair trade all the way around.

And if time is money, then I put my money where my mouth is, saying yes to pretty much every invitation I receive to guest-lecture at a university class. And I get these a fair amount. In the last year or two, I’ve taught classes (mostly on Zoom, but not all) at the University of Virginia, Johns Hopkins, Penn State, the University of Florida, Columbia College, Loyola (or was it DePaul?), Bowling Green University, the University of Southern California, and a bunch more that I’m forgetting.

Love to do it! Keeps me young! Keeps me honest! Keeps me sharp! (As I’ve written here recently.)

And afterwards, I always get the nicest note from the professor, not just thanking me for my time, but remarking on which parts of my lecture seemed to land with the students. Sometimes the professor shares with me comments from the students afterwards.

I think I used to think these notes were icing on the cake, and nothing more. Until I gave a lecture not long ago—which involved an hourlong prep call as well as the lecture itself, which did not end until 9:30 p.m.

And got back from the teacher, “Thank you so much for taking the time to share the history and perspectives of executive communications with my Strategic Communication Consulting class. Appreciate it! Please let me know if I can ever return the favor.”

I was reminded of a pal who once took a Pulitzer Prize-winning newspaper columnist out on a date. Fancy seafood place. Martinis. Wine. A long walk to the train, a long talk at the station. A little peck, which felt to my friend like the promise of another, one day.

Next morning, my pal woke up early and eagerly checked his email, looking for a note from his new maybe-flame. But nothing. Okay.

Nine goes past.

Ten.

Around eleven, he couldn’t take it anymore, so he wrote her a note, thanking her for a good time and touching on some of the funny conversations they had had, and some of the meaningful ones, too.

Came back the response from the Pulitzer Prize-winner, in all its glorious entirety:

“It was fun.”

No, folks:

Those of us in and around the writing biz, we have to do better than this. A thank-you note can be pithy, but it simply must include something only you could have written, to only that person, in appreciation of the specific thing that person delivered. And it seems to me it ought also to be humor-laced and a little writerly, too.

When the thank-you note is the most you can offer, a decent one is the least you can do.

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